I think one of the most useful additions you can make to a product related web site is the provision of user forums.
1. They help create a real community of users.
2. Your customers get to share their experiences with each other, making your website a more valuable support resource.
3. You build confidence in prospective customers that your product has a thriving community of users.
4. They provide a great opportunity to get new ideas and hear feature suggestions from your customers.
5. They can also work as an effective way of polling your own customers for their thoughts and feedback on your own product enhancement ideas.
With great benefits like these, all product related web sites should have a user forum. That's why we've added a set of product user forums to the Softalk web site. You can access them at www.softalkltd.com/forums.
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